Turning a Supplier Survey into Peer Learning Sprints

Survey results usually end up in a report. Here, they led to changes in practices.

The approach is based on three principles. Sprints, meaning peer learning cycles based on the survey results. A data-based starting point, with survey information being converted into actions. Sharing, with practices being exchanged among buyers.

The challenge

A supplier survey produced useful results, but nothing in the process was turning those results into behavior change.

The EIPM approach

The survey was turned into peer learning sprints: buyers integrate the results into their own supplier relationships

The impact

Survey insights were translated into concrete actions with suppliers. Peer learning is built into the way the team reviews supplier feedback.